1 reviews | Active since Mar 2015
Incorrect delivery - Poor Service
On January 26, 2015 I paid for a set of AMC classic cookware (Product code 89234) in Durban, and arranged for delivery to Australia. The incorrect (gourmet) set was delivered to me. I stressed with the agent before purchase that I did not want the gourmet set, and was assured that the correct classic set will be sent to my overseas address. I made enquiries with the agent and South African head office. The agent stated that the order should have been sent according to the product code 89234. This makes perfect sense, because all industries process according to part/order numbers. The correspondence from the head office through Faye Behardien, does not acknowledge that they failed to deliver the correct order, but instead goes on propagating the features of the Gourmet set. She is hidng the AMC delivery error behind the quality and features of the gourmet set. She acknowledges receipt of my email, and is sorry that I am a disappointed customer, 'understands' my disappointment on not receiving the Classic cookware, trusts that I shall find the incorrect delivery in order, and finally thanks me for my valued support. Not once does she acknowledge or attempts to rectify their error.
We note your comment and wish to advise as follows:
Our Classic design cookware is supp**** with standard Black Side Handles and Black Visiotherms - it is not fitted with colour Visiotherms.
Our Gourmet range is sold with the choice of colour Visiotherms.
Your order indicated that Red Visiotherms must be fitted and therefore the Gourmet range with your choice of colour Visiotherm, were despatched to you.
We understand the purchase was intended as a gift, and we are sorry you are disappointed in the range of cookware received.
We apologise for the misunderstanding and lack of clarity when the order was concluded with the sales consultant, and any inconvenience this may have caused.
Kind Regards,
AMC COOKWARE
O Jacobs
Customer Service Manager
We note your comment and wish to advise as follows:
Our Classic design cookware is supp**** with standard Black Side Handles and Black Visiotherms - it is not fitted with colour Visiotherms.
Our Gourmet range is sold with the choice of colour Visiotherms.
Your order indicated that Red Visiotherms must be fitted and therefore the Gourmet range with your choice of colour Visiotherm, were despatched to you.
We understand the purchase was intended as a gift, and we are sorry you are disappointed in the range of cookware received.
We apologise for the misunderstanding and lack of clarity when the order was concluded with the sales consultant, and any inconvenience this may have caused.
Kind Regards,
AMC COOKWARE
O Jacobs
Customer Service Manager