CN
Craig N

1 reviews | Active since Jun 2019

08 Oct 2019, 13:35

Hurt by service of AMC consultant

Order Number - ***3 Terrible Customer Service and Lies. An AMC chatsworth consultant at the Rising Sun Building named Angeni. Whilst at the Chatsworth Fair 2019. We met a lady named Angeni (mentioned Above) A friend of mine took the deal of the Family Combo and paid 10% upfront and agreed a debit order over 12 months (interest Free). I had then done the demonstration with my wife for my friend to obtain the knife set.

I told Angeni that i will contact her and that i will have to think about it. After much consideration i called her and said that i would be interested. So i went to the office (Chatsworth Rising Sun Building) and saw Angeni and saw the deals on offer. I said to her again, i am interested and that i would contact her. She then sent me a whatsapp on 25/09/2019 with the Heritage Combo, I mentioned that i am interested . I then said to her on 30/09/2019 that i am interested but i am going on Holiday on 25/10/2019 and i really want the deal but i cannot go through with it because im saving for my Trip. She then asked me to come into the office to make a deal. off which i have been and i had submitted all my documents and she had seen my salary slip. She then said that she would still be able to give me the deal but i had to sign a deposit slip to take out full money by month and and then debit order form for 24 months. She then mentioned to me that if i pay 5% immediately, she would give me the deal and pay R700 for 24 months, of which i agreed to and paid the 5%. I have a contract as well. I then contact her 08/10/2019 for an Update and she tells me "Your order is on hold because your earning is lesser than the order" "So you got to pay a bigger deposit" "Deposit was supposed to be R2550 in order for you to Qualify" "So balance of Deposit is R1650 for you to Qualify" THIS IS NOT WHAT WE AGREED ABOUT!!! The deal did not say i had to pay R2250. She did not tell me that i had to pay R2250. She saw my salary slip and knew of this, but did not advise me. It seems to me that she just wanted the sale and did not care about me or the repercussions . I gave away all my pots and just kept one due to this arrangement. Now i have NO POTS!!! I had always thought that AMC was a premiere brand and that they had Excellent customer service.. but i am appalled by my experience. Due to the greed of the sale of the consultant , i now have NO POTS. The trust between AMC and myself is now broken and i will NEVER trust you guys again, and i will tell this story as long as i live.

I then called Capetown Head Office and spoke to Lusanda, She told me the same thing and that she was apologetic towards what had happened and she can do refund. At this point its not even about the deposit.. Its about the lies that was spoken to me by AMC and now it has cost me..

If this is not attended too . i will take it to social Facebook, Twitter and any other platform i wish

My contact number is ***

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