EXTREMELY POOR QUALITY AMC POT HANDLES

My AMC order no is ***2 and this is the 2nd time that I am writing to Hello Peter regarding the pot handles. According to AMC they are fitted with stainless steel handles and should not be hot to the touch. My daughter does not need to put the pots into the oven nor does she need to cook on extreme high temperatures. She has used pots before and we also have a set of AMC pots ourselves at home so she has always used it. But this is very disappointing and frustrating as AMC is trying to dodge their way out to say that she uses them on extreme heat, puts the pots in the oven or put the small pots on bigger plates etc. We have also bought other pots in the past and no pots has given her this issue of hot handles except AMC and we have spent quite a lot of money to buy her the pots. When we collected the pots that time, they were not sealed in the box but some still had the plastic wrapping. We asked for a specific colour and were told that colour were not available. When we asked the consultant he just gave us videos to watch like we don't know anything about AMC. Eventually I met another consultant in a shopping centre and she told me that some of her clients have bought pots and some also complained that the pots' handles are too hot to the touch. We are very disappointed and frustrated with the way AMC handles the complaints and dont advise people to buy them until they sort out these issues first.