Deplorable and Unprofessional

I had sent my pot cleaning and repair of the handles .. i paid on 10/10 - ref: FW ********** . i called around the ±12 Nov 2018.. there was no information on the pot and i was told i would be called back. No call. thereafter i kept calling every week - I was told that the pots would delivered by Friday 06/12/18. No pot, no phone call, no communication. Today i called the toll free number and was put through to Samantha - when I explained to her the issue, she said she was putting me through client service. Reception picked up the phone and put me back to her - the phone rang ±7 mins. No answer. I had to call again and refused reception putting through to a unanswered phone. I was put through to Victor - who put me on hold and tried helping me and said i would be getting a phone call to confirm deliver by courier company Sky. The courier company phoned me to confirm delivery for next day. which i refused and did not accept as the courier company is near to where I work and they could have still made delivery for today. I explained to the courier person that it is unacceptable because i was promised the pot by last week Friday already. Then Zubeida called me . I explained to her my situation. I also told her about Samantha's unprofessional behaviour and that I was treated badly. She said she would call or sms me after 14H00. It is now past four there still is no call. please note the following:

if i knew there would so much effort in repairing and cleaning a pot that holds a life guarantee - I would not have bought it. - If I knew there was no transparency in the after service - i would not have invested in more pots. - i am sick to the core of how you companies treat us consumers but will smile and take our money before goods are delivered - i would not recommend these pots to anyone else because of bad attitude , maladministration.

I am totally disgusted at your misuse of taking funds before the work is done and taking advantage of the consumer by not meeting your delivery or even communicating your delays to the consumer .