1 reviews | Active since Feb 2018
Bad management, awful service
I ordered my first AMC set in the beginning of December 2017. In February 2018 I only received half of it with all the wrong colors. I specifically made it clear to the consultant and manager what I wanted and they failed to deliver. The consultant handed my order over to the manager but I had to end up phoning both of them to try and get my order. She did not have the decency to deliver it herself or call me. Instead I got watsapp messages and voicenotes. I’m disappointed that such a well established company employs such unprofessional people.
Dear Ms Devan,
We are sorry to hear that you are a disappointed customer and you did not receive the high standard of service expected of AMC.
It has been confirmed by the sales manager and consultant that part delivery was made and the rest of the order delivered in February.
We apologise for any inconvenience caused and assure you the complaint has been addressed internally, with the parties concerned.
Thank you for raising your concern and be assured of our personal attention and very best interest in customer care.
Kind Regards
AMC COOKWARE
O Jacobs
Customer Service Manager
Dear Ms Devan,
We are sorry to hear that you are a disappointed customer and you did not receive the high standard of service expected of AMC.
It has been confirmed by the sales manager and consultant that part delivery was made and the rest of the order delivered in February.
We apologise for any inconvenience caused and assure you the complaint has been addressed internally, with the parties concerned.
Thank you for raising your concern and be assured of our personal attention and very best interest in customer care.
Kind Regards
AMC COOKWARE
O Jacobs
Customer Service Manager