Appalling After Sales Service

I purchased a combo pot set on Sale last year (the Mother’s Day Combo) which cost R14 457,00 in June last year and was promised that if I paid the pots off before the contract period expired, I would be entitled to get the High Level Gift set. Since settling the account within 10 months of the contract (on 29 May 2020), I contacted the Head Office on more than 4 occasions requesting that my free gift be sent to me now as I am entitled to it. I was **** to by the Consultants, first telling me that the free gift is sent via the post and since the COVID-19 restrictions, the Post Office wasn’t open in that department. When I called thereafter, the other Consultant then told me that she would put in an urgent release for my gift and when I asked how long this would take, she advised that she would put in the instruction for early release immediately and the whole process will take approximately 2 weeks (from release to delivery) because they need to arrange with the Courier company as well. Now I loathe being **** to. Be open and honest, then i will try to understand. if you pride yourself on service, then provide a good or half decent service. When I called two weeks later, the other Consultant acknowledged my previous calls and advised me that they were ‘busy’ processing my free gift. This is honestly the biggest load of BS ever and this definitely makes me think three times before referring a friend or family member to purchase AMC cookware. I obviously needed to purchase pans to complete my pot set however, why would i subject myself to this BS again? This has stopped me from wanting to purchase again. To date, I haven’t heard anything. The Sales person I bought from is still getting back to me regarding my one pot lid that cannot ***** off and the factory that is supposed to have opened on 1 June 2020. I am really ****ed off and disappointed.