AMC sells defective products

I bought a six pot set from AMC on the 20th of September 2020. Since I started using the pots I have experienced problems with the knobs (visiotherms) on the lids. The first few times when I cooked with pots I found water running down from the knobs down the lids. I then realised that the water was getting into the knobs when the lids were washed and started seeping out when I cooked.I contacted AMC numerous times. I was told that it’s not suppose to do that and that no one has ever complained about this before. I contacted the consultant, through whom I made the purchase. She took the lids to the local AMC depot where the knobs were changed twice, but the problem continued. She was also told that this shouldn’t happen. It continued happening and it was arranged that the knobs be checked by another AMC depot - this was arranged. Somehow the message of what was actually wrong got lost and they checked if the knobs were loose, rather than checking if water was being retained after being washed. I then took the lids to the local AMC depot in Randburg, where the knobs were changed again. The person whom I dealt with said that the knobs did retain water and that I should remove the knobs every time I wash it. This was in December 2021. After all this time someone told me this. I then called AMC in Cape Town again and they told me to try out the new knobs and should the problem continue that the lids be sent to Cape Town so that they can check what the problem is. I used the pots throughout December and found that the problem persisted. I then called AMC in Cape Town in January and they told me that I should take the lids to the Randburg Depot and they would be sent to Cape Town to be checked. This would mean that I would not be able to use my pots for a minimum of 6 weeks.

I told the consultant that since I had the problem from the first time that I started using the pots that they should have immediately replaced the lids. The fact that I am running around trying to sort out this issue is unacceptable. Everyone told me for over a year that I should not be experiencing this problem - then I get told that this is what happens and I should remove the knobs when washing. I didn’t save up for so long to buy pots that were problematic from the onset. The water running from the knob is unhygienic. I called AMC on Tuesday, 11 January only to be told that they will escalate this issue and that I would be called. No one called. I eventually contacted Fatima Sydow via Facebook as she promotes AMC cookware - I asked her to assist me by putting me in contact with someone at AMC who could possibly help me.My e-mail was sent onto AMC. I was then contacted by someone called Samantha. She said that I shouldn't be having this problem with the knobs and that they will send a driver to collect the lids. They will test the lids and let me know what would be done. The lids were collected. Samantha then called to let me know that the lids were tested and that there was a problem, but that the visiotherms would be fixed so that they would no longer leak. I then asked her why, if the visiotherms were faulty, and were replaced 3 times already, why they would not replace the lids with new lids and visiotherms that did not leak. This was a problem since the first time I used the pots. She then told me that either her supervisor or manager would call - this did not happen. She then called me to let me know that my lids would be returned. She also said that the visiotherms took in water and that I would have to take the visiotherms off after I washed the pots so that they could dry. I told her that that would eventually wear out the thread - so she said that I had to do it occasionally. She then said that since the visiotherms were not attached to the lid that it would take in water. I then told her that I was told, for over a year, by the customer service consultants for over a year, and by her, just the week before that it was not suppose to take in water - so that would mean that they **** to me for the entire time. The lids came back, isotherms replaced for the fourth time- and the problem continues. I have since washed two lids and they both leak water. It is so unhygienic. These are pots that I use to cook food. I feel that after spending around R20 000 on these pots that I should have paid for pots that do not have these problems. Instead I was sold defective products and I am suppose to live with this. Once the sale was made it became my problem.