AMC sells defective product

I bought a six pot set from AMC on the 20th of September 2020. Since I started using the pots I have experienced problems with the knobs (visiotherms) on the lids. The first few times when I cooked with pots I found water running down from the knobs down the lids. I then realised that the water was getting into the knobs when the lids were washed and started seeping out when I cooked.I contacted AMC numerous times. I was told that it’s not suppose to do that and that no one has ever complained about this before. I contacted the consultant, through whom I made the purchase. She took the lids to the local AMC depot where the knobs were changed twice, but the problem continued. She was also told that this shouldn’t happen. It continued happening and it was arranged that the knobs be checked by another AMC depot - this was arranged. Somehow the message of what was actually wrong got lost and they checked if the knobs were loose, rather than checking if water was being retained after being washed. I then took the lids to the local AMC depot in Randburg, where the knobs were changed again. The person whom I dealt with said that the knobs did retain water and that I should remove the knobs every time I wash it. This was in December 2021. After all this time someone told me this. I then called AMC in Cape Town again and they told me to try out the new knobs and should the problem continue that the lids be sent to Cape Town so that they can check what the problem is. I used the pots throughout December and found that the problem persisted. I then called AMC in Cape Town in January and they told me that I should take the lids to the Randburg Depot and they would be sent to Cape Town to be checked. This would mean that I would not be able to use my pots for a minimum of 6 weeks.

I told the consultant that since I had the problem from the first time that I started using the pots that they should have immediately replaced the lids. The fact that I am running around trying to sort out this issue is unacceptable. Everyone told me for over a year that I should not be experiencing this problem - then I get told that this is what happens and I should remove the knobs when washing. I didn’t save up for so long to buy pots that were problematic from the onset. The water running from the knob is unhygienic. I called AMC on Tuesday, 11 January only to be told that they will escalate this issue and that I would be called. And I waited. I eventually contacted Fatima Sydow, as she promotes AMC pots asking if she could put me in contact with someone at AMC who could possibly help me.My e-mail was sent onto AMC by her. I was then contacted by someone called Samantha who said that my lids would be collected and that the lids would be tested. A few days later she called informing me that there was a problem with three of the visiotherms and that it would be repaired. She also then told me that the water should not be leaking from the visiotherms. I told her that since I had this problem from the time I started using the pots that I would prefer that the lids and visiotherms be replaced by ones that don’t have this problem. She then told me that she would have her supervisor or manager get in touch with me, which they did not. She next called to inform me that the visiotherms were replaced and the lids would be returned to me. She then told me that since the visiotherms were not attached to the lid, that it would take in water and that I would have to remove them after washing so that they could dry. I told her that this would eventually wear out the thread of the lid, so she said that I should do it occasionally. I told her that I had been told by the customer service consultants and by her that the visiotherms should not take in water, which meant that I had been **** to for over a year. The lids were replaced. I have since used and washed two pots and both the visiotherms leaked water after washing - staining the lid with streaks as a result. I am very disappointed that AMC did not replace the lids and visiotherms with ones that were tested and found to not have this problem. This is extremely unhygienic since these pots are used to cook food. After taking around R20 000 I could forget about them being honest about their defective products. I had planned to buy 3 more sets - one set for each of my children - but this is no longer an option.