DD
Debbie D

1 reviews | Active since Nov 2014

21 Feb 2024, 05:41

AMC classic not a lifetime warranty

So I purchased these AMC classic pots on lay-by when I was 15 and working as a waitress. Now cooking with them has been bliss. I mean really it has been a lifetime (30 years ) and decided i would send them in for their free polish and to have handles repaired. Much to my dismay, I received a bill of nearly R4000 to polish up the pots.

It was just, fix the one handle and send my pots back, they argued their lifetime warranty with all sorts of new terms and conditions. I paid R144 for the repair of the one pots handle, the other pot was discontinued so they could not help me.and the egg poachers had the same problem.

Nevertheless in the chaos they accidentally polished my pots, which they then wanted me to pay close to R2000 to replace all the handles and lids, which went in for polishing, please note, there were only 2 damaged hqndles and all the temperature gauge lids were in working order. After countless, 4 weeks back and forth, I just demanded they send my pots back. They refused to replace the temperature gauges in the original condition, so I had to accept the plain knobs.

AMC Classic cookware I think you could do better than this!

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