AMC CLASSIC COOKWARE COMPLAINT

AMC has an option now called stokvel where an AMC agents writes up 10 members and paying R1000 each. This makes it easier to buy the pots as you get to pay the cash price instead of monthly instalments. For example you get R10 000 and if the cookware set you get is more than that then you add the difference.

An AMC Agent by the name of Zuziwe Majodina started the stokvel and we joined. She never gave us any presentation as there was never any venue available or people would not be available on the specified date.

Zuziwe opened a whatsapp group for this Stokvel group. The first person was in September 2019 and we paid the money into a bank account provided by Zuziwe. End October I pulled out as I could see people were not comitted to this stokvel thing.

My turn was supposed to be end December 2019. On the 3rd of january, I sent Zuziwe a message providing my banking details for her to pay back my money. She did not respond so I wrote on the whatsapp group, asking the September member to pay back my money.

Zuziwe then proceeded to block me off the whatsapp group telling me that i have to wait until the end. Little did she know that I knew that 6 people pulled out and only 4 people were left.

I emailed AMC enquiring about their complaints procedure and did not receive any joy up until I called on Monday 27/01/2020 at 10h50. She promised to call me back as soon as she gets hold of Zuziwe. I called again 27/01/2020 13h36 and she advised that she has not called her yet.

I spoke to Sharon and explained the whole situation. She asked me to confirm the banking details we deposited the money into only to find out that it was Zuziwe's personal account. Everything was on record AMC had my details and the order of the cookware I wanted. The only problem is that the money was paid into her personal account. Sharon promised to call me back as soon as she gets hold of Zuziwe. I called again 27/01/2020 13h36 and she advised that she has not called her yet.

I called again this morning 29/01/2020 at 09h31 she still had not called Zuziwe. She told me that she called Zuziwe's branch which is the Bellville branch and was advised that "I" need to call Zuziwe myself.

Now the problem is how do I get my money back? as Sharon Vassen who I spoke to, just told me to call Zuziwe to get my money back. Is this the right way of handling the situation?Zuziwe is their agent and they are not taking any form of responsibility. As all ten of us paid our money into this woman's bank account.

Your assistance will be highly apreciated.