Worst shopping experience of my life.

I purchased an expensive electric knife sharpener. When I received the sharpener it was poorly packed with no packing foam. The knife sharpener I received looked used. I plugged it into power and it immediately began to emit smoke and a burning smell. I immediately repacked it into the box I received it in and contacted Amazon by chat. I was issued with a return docket and was informed the$69 aud postage would be refunded as well as the purchase price when the received the item back. A couple of weeks later Amazon contacted me and told me that the knife sharpener that they received back was not the one that they sent to me and refused any refund. The refused to send me pictures showing why they believed I sent back a different item. They refuse to answer of me emails and I am$500 aud out of pocket. Deal with this company at your own peril. Order ***