Based on recent customer reviews, Amazon Prime South Africa draws heavy criticism for billing practices, with many shoppers reporting deductions after cancelling subscriptions or ending free trials, and long waits for promised refunds. Reaching support is described as circular, with invalid contact numbers and sign-in loops blocking help. Others flag false advertising around gift cards and Vodacom offers, delayed Prime deliveries, and defective or used goods. Positive voices praise the R59 monthly value, the wide series and movie catalogue, a user friendly app, and one notably helpful agent.
TrustIndex
2.4
NPS Score
-60
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Amazon Prime
What do customers say about Amazon Prime?
Based on recent customer reviews, Amazon Prime South Africa draws heavy criticism for billing practices, with many shoppers reporting deductions after cancelling subscriptions or ending free trials, and long waits for promised refunds. Reaching support is described as circular, with invalid contact numbers and sign-in loops blocking help. Others flag false advertising around gift cards and Vodacom offers, delayed Prime deliveries, and defective or used goods. Positive voices praise the R59 monthly value, the wide series and movie catalogue, a user friendly app, and one notably helpful agent.
Is Amazon Prime trustworthy?
Amazon Prime has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. Hellopeter has tracked Amazon Prime across 175 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2022
AMAZON PRIME SUCKS
If I could give them zero, I would. I cancelled my R 59 pm membership THREE MONTHS AGO, and my membership does not show anywhere on their website, but I am STILL being charged. And trying to get hold of customer services is impossible. I sent an email two months ago, reiterating my cancellation, but it's an unmanned email address. Chat doesn't work. Now I am going to have to try and phone them. It's pathetic. The South African Amazon website is also not user friendly.
1 reviews | Active since Nov 2022
AMAZON PRIME SUCKS
If I could give them zero, I would. I cancelled my R 59 pm membership THREE MONTHS AGO, and my membership does not show anywhere on their website, but I am STILL being charged. And trying to get hold of customer services is impossible. I sent an email two months ago, reiterating my cancellation, but it's an unmanned email address. Chat doesn't work. Now I am going to have to try and phone them. It's pathetic. The South African Amazon website is also not user friendly.
1 reviews | Active since May 2013
Amazon *****s money and doesn't let you contact them about it
Horrible service! I created an account to shop in the future and added my card info. Next thing I know, they take my money without my authorisation. For nothing, no subscription, no way to track it. I didn't even get an email, my money was just ******. I try to find their contact info on their website and it's invalid, the number apparently doesn't exist. They email me after I've made a report and ask for details which I gave them. They then direct me to the exact website to find their non-existent contact info but, of course, it is not there. I tell them this and ask for their number directly, but it has been close to a week with no response. ******!
1 reviews | Active since May 2013
Amazon *****s money and doesn't let you contact them about it
Horrible service! I created an account to shop in the future and added my card info. Next thing I know, they take my money without my authorisation. For nothing, no subscription, no way to track it. I didn't even get an email, my money was just ******. I try to find their contact info on their website and it's invalid, the number apparently doesn't exist. They email me after I've made a report and ask for details which I gave them. They then direct me to the exact website to find their non-existent contact info but, of course, it is not there. I tell them this and ask for their number directly, but it has been close to a week with no response. ******!
1 reviews | Active since Jun 2018
Billing for non existing service!!
CHARGED AGAIN AND NO REIMBUR*****T FOR THE MONTHS YOU CHARGED ME WITHOUT SERVICE! HOW MANY MORE EMAILS AND HELLO PETER REVIEWS?! I WILL FIND OTHER ROUTES TO REPORT YOU! I WOULD NEVER REFER YOUR SERVICE TO ANYONE! TANYA!
1 reviews | Active since Jun 2018
Billing for non existing service!!
CHARGED AGAIN AND NO REIMBUR*****T FOR THE MONTHS YOU CHARGED ME WITHOUT SERVICE! HOW MANY MORE EMAILS AND HELLO PETER REVIEWS?! I WILL FIND OTHER ROUTES TO REPORT YOU! I WOULD NEVER REFER YOUR SERVICE TO ANYONE! TANYA!
1 reviews | Active since Nov 2024
False adverti*****t of Amazon prime subscription
Amazon prime is advertising false information. I wanted to pay R399 yearly subscription fee with my Amazon gift card. As advised. Later to find ou they dont accept cash nor gift cards. And I need to provide my banking details if I want to subscribe. Why do they need banking details if you paying upfront
1 reviews | Active since Nov 2024
False adverti*****t of Amazon prime subscription
Amazon prime is advertising false information. I wanted to pay R399 yearly subscription fee with my Amazon gift card. As advised. Later to find ou they dont accept cash nor gift cards. And I need to provide my banking details if I want to subscribe. Why do they need banking details if you paying upfront