Amazon ****med us. Took our money and did not deliver the products.

Amazon, one of the largest online retails platforms. I am truly disappointed… We ordered Fenben tablets for my father who is currently fighting cancer, we placed the order for the tablets 4 months ago, spending R1200 on this purchase. The product has still not arrived. It is absolutely impossible to get hold of these people, there is no contact number or email address provided on the internet at all. When we are tracking the order, it says the order is undetected. No one is contacting us, there is just no help at all. We have reached a point where we think maybe we have lost the money or maybe we have been ****med. It was our first time buying and Amazon, we usually do takealot, and we never have issues its just that takealot did not have this specific product, then we tried amazon, and what a disappointment, as my father is depending on the medication. We are so angry and do not advise anyone to even try their marketing ****. When you need their help with your order, they are no where to be found, but they know how to take your money… Can someone please tell us how to take this further.