Mislead by amazon

On the 6th February 2025 I placed 2 orders (Order # *** and Order # ***) with Amazon. The order was successfully processed without any conditions or warnings. The two orders were placed in one box ie sent together. I have subsequently been waiting for my order which has never arrived. I have been checking on the Amazon site to track the parcel and the tracking links have indicated each day that the parcel has been cleared by customs each time. Aramex has never contacted me in this whole period since the order being placed. Yesterday I contacted Aramex who then emailed me that I need to make an application to receive my order of over the counter health supplements which are being held by customs pending SAHPRA application/approval which will cost me R350 plus the cost of a doctors consultation to justify my requirement for the supplements' that I have ordered. CRAZY! Amazon never warned me that this situation could occur causing me to lost the R1260 I spent!

I have tried all on the website of amazon ad my case does not fit in with ant of their scenarios. I cant return the item for a refund as I haven't received it! Nowhere can I find how to communicate directly with amazon.com by email, only a direct very costly international phone call.

Be very careful when dealing with Amazon. Buy local..

I bring the following to your attention:

1. I was never warned when ordering that there would be complications with bringing this into South Africa and that it would incur additional huge costs to me!

2. This order is currently sitting in a holding facility until I pay R350 to send in an application form and in addition spend R600 to visit a doctor and have him fill in a form motivating my purchase of an over the counter non regulated substance that I can purchase over the counter in South Africa. This effectively means that I will be shelling out an additional R950 to apply for approval that may not even be issued apart from my wasted time. This is ridiculous when I could have just purchased the two items locally for a fraction of the combined costs. I needed the substance and have now ordered it online locally.

3. I have been a loyal customer of Amazon US and Amazon UK for many years and have to date had good service. This is a big disappointment. I am now financially compromised as a pensioner and cannot afford to waste this amount of money. Please refund me for the two orders and associated shipping costs, import duty etc. as I am not in any way to blame for this issue. I strongly recommend that Amazon places warnings to anyone in South Africa contemplating a purchase of this type as a poor refection of Amazon will result!