1 angry client 😤 at service I got from Modercare pty Ltd for order number 406 -***- ***

So I was in contact with Modercare regarding my juicer extractor and fact that it's not doing it's use and fact that I need to get refunded for it , we agreed and he promised to call me back once he recieved the order that was on the 6th order was with delivery company till the 20th and they have been trying to get hold of him till it was being returned to me, sadly I have paid for delivery and worse I'm stuck with order I'm not happy with after effort I took to communicate my dissatisfaction to him I'm really disappointed by this ou