Wrong purchase delivered

Dear Amazon Customer Service,

I hope this message finds you well. I am reaching out regarding an order I placed on June 23, 2025, for a hair brush. Unfortunately, I received the wrong item.

When I attempted to return the incorrect brush, I faced issues as the courier's system was offline. I was informed that I would receive a call regarding this matter. Eventually, I was contacted by the delivery team who mentioned that Amazon advised them that I need to pay for the return delivery.

I am quite taken aback by this situation, as I did not request the wrong item to be delivered. I believe it is unfair to expect me to incur costs for the return of an item that was sent in error.

Could you please assist me in resolving this issue? I would appreciate guidance on how to proceed without incurring additional charges for a mistake that was not mine.

Thank you for your attention to this matter. I look forward to your prompt response.

Order number : *** -***

I would appreciate to get my refund asap.