Worst company, Items purchased not working and not accepting replacement.

I bought an expensive Apple watch from Amazon, but the charger was nonresponsive. I phone amazon the firts day after receiving the item and asked if I can have the charger replaced, I was informed that I had to send back the whole item, which meant that I needed to factory-restore the item. Amazon then agreed to replace the item for me. Confirmed 20 October 2025. They then cancelled the order for replacement without explanation, only saying they could not replace it and that a refund would take up to 30 days from them receiving thee item back. This is after they confirmed that I would receive my new item Tomorrow and that they would take delivery of the old item. I spoke to Amazon twice and received different answer for each person. there is no manager and no escalation process for complaints. They do not take responsibility for their sales and or process and uless you would like to invite problems I would suggest stay well clear of Amazon South Africa. I actually will never shop with any amazon again.