Terrible delivery service, parcel not delivered.

First time ordering from Amazon South Africa, check out was great and even fast delivery, same day 10/01/2026 between 12-3pm. Which you pay a smidge more for. The courier company is Picup (DPL).

Today is the 12/01/2026 and I have still not received my parcel. Picup whatapp notifications on Saturday showed the driver (Donat Tshonda) was on his way at 15:09. When I used the Track Delivery option it showed he was 23kms away. At 15:16 Driver was unable to deliver Amazon Package, then immediately after that at 15:16 again Donat Tshona arrived with your Amazon Package! Please meet your driver.

When I called the driver after 4pm he said my package was returned and was extremely rude. Apparently they will deliver it sometime. I did not pay for delivery sometime, I paid for Saturday 10/01/2026. between 12-3pm.

I have called the DPL call centre and still haven't received any feedback on the status of my delivery, to find Amazon's call center number is a complete waste of energy.

I will never order from this place again until they change their courier company.