Terrible customer service.

I ordered a pair of ankle supports. I received only one. Upon speaking with Nicole at customer support, she suggested that she sends me a link to the website of the supplier of the goods, so I can request a replacement. After telling her that there's no way I'm going to do her job and that my dealings are with Amazon direct and not their supplier, I was put on hold....I held...and held.

If this is how Amazon handle customer complaints, I am totally disappointed and disgusted actually. I have since requested a refund online on the Amazon site, which actually seems to be more efficient and helpful than their human resources...but after the shameful interaction with their customer support today, I'm cautious in expecting anything better.