Subject: DISGUSTING SERVICE - 2 WEEKS NO REFUND & RUDE MANAGER CUT MY CALL

*Subject: DISGUSTING SERVICE - 2 WEEKS NO REFUND & RUDE MANAGER CUT MY CALL*

This is the WORST experience I have ever had with Amazon.

I placed order *** on 12 September 2026 and CANCELED it. It has now been 2 WEEKS and I still have NOT received my refund.

I have been calling non-stop. On 23 September 2026 at 07:58 AM I spoke to a manager named Nicole who was absolutely USELESS. She has ZERO customer service skills. How is she a manager at a company like Amazon?

She kept talking over me, interrupting me constantly. I had to keep telling her "Nicole, in customer service YOU LET THE CUSTOMER SPEAK." She didn't listen, she just continued interrupting me and then she had the audacity to CUT THE CALL while I was still speaking.

I told her I will report her. It is NOT my job to chase my own money!

Now Amazon is telling ME to call my own bank to find my money because THEY don't know where it is? Are you serious? A multi-billion dollar company like Amazon doesn't know where my refund is? That is unacceptable and unprofessional.

I am DONE. Do not support Amazon - buy from Takealot instead. I am canceling my Amazon Prime membership immediately because of this pathetic service. I want my refund NOW and I want this manager reported.