Review for Amazon South Africa – Extremely Disappointed with Service

I placed an order with Amazon South Africa on Saturday, 21 October, for several items. Unfortunately, I am very disappointed with the overall level of service received.

Firstly, my order was delivered in parts across different days — Monday, Tuesday, and Wednesday — with minimal communication. I only received two SMS notifications saying items were out for delivery.

What upset me the most was the Montego dog food I purchased, which was needed urgently. When I placed the order, it clearly stated delivery would be on Monday, 27 October. Each day from Monday through Thursday, the app continued to display “Arriving today,” yet no delivery took place. There was no update, no courtesy email or SMS, and no communication from Amazon whatsoever.

Only after I contacted customer service on Thursday did I learn that the delivery had been delayed until Monday, 3 November — a full week later than promised.

This experience has been extremely disappointing, especially as this was my first time ordering from Amazon South Africa. The lack of transparency, inaccurate delivery updates, and poor communication have left a very negative impression. I hope Amazon takes steps to improve its service and communication with customers.