Refunds

*** am extremely disappointed with both Capitec Bank and Amazon regarding a refund that has not reflected in my account since the end of September.

I made an order on Amazon and returned it. Amazon confirmed that the refund was processed successfully and even provided me with proof of payment and a Capitec reference number to track the transaction. Despite this, Capitec continues to tell me they “cannot trace incoming payments,” even though the reference number clearly shows the transaction was processed.

It has been over two weeks, and I have contacted both parties multiple times with no resolution. Capitec refuses to escalate the matter to their Payment Investigation Department, and I’m left stuck in between both companies while my money is unaccounted for.

I expected better communication and accountability from two major institutions. I just want this refund issue resolved urgently — it’s been far too long.

Please treat this as urgent and have someone from Capitec’s Payment Investigation or Disputes Department contact me directly.