Poor pre-order service

Pre-order service is useless. Order was placed for 2 pre-order items with the pre-order pricing guarantee as per the site. They never actually sourced the items. Cancelled the pre-orders after release and refunded. Items are now available at inflated prices from 3rd party sellers on the site if I need to re-order.

Surely if you offer a pre-order for an item you should actually source the items...