NOT ACCEPTABLE!

Very disapointing that my first attempt at ordering flopped. first order i placed, i cancelled immediately - it doesnt reflect on my orders/returns etc yet the money was deducted.. i placed another order, same time, and it was part delivered.. im still waiting on an item from 3 weeks ago.. a simple hair dye.. the nivea body lotion was delivered in this week but 3 weeks?? ive gone in circles trying to contact customer care to query my refund and back order status.. im yet to be helped.