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9 sites I am sorry to hear you are dealing with this. It is incredibly frustrating to be caught in a loop between a delivery company and an uncooperative reseller, especially since this has been dragging on since February. Because the reseller is refusing to cooperate, you need to bypass them completely and force Amazon SA to step in. Here is exactly how to get your money back: 1. File an Amazon A-to-z Guarantee Claim Amazon protects buyers from third-party resellers through their A-to-z Guarantee. Since you never received the pots, Amazon is responsible for refunding you directly and will penalise the seller on their end.

Amazon.com +1 Log into your account and go to Your Orders. Find the order for the pots and click Problem with order. Select the issue from the list (e.g., "Package didn't arrive"). Click Request refund, fill in the details of what happened, and submit it. Note: Normally, you must submit this within 90 days of the maximum delivery estimate. Because it has been longer than 90 days, the automated system might block you. If it does, move immediately to Step 2.

Amazon 2. Contact Amazon SA Support Directly via Chat If the online form doesn't let you file the claim, you need a human agent to manually override it. Go to the Amazon.co.za Customer Service Page. Look for the Live Chat option. Chat is highly recommended over phone calls because you can type out the exact timeline and provide written proof. What to tell the agent: Tell them the reseller is denying receipt, but you have confirmation from the courier company that the item was returned to sender. State clearly that you want to escalate this as an A-to-z Guarantee dispute because the seller is acting in bad faith. 3. Get Written Proof from the Courier Contact the delivery company (such as The Courier Guy, DPD Laser, or Pargo) and ask them to email you a formal tracking summary or statement showing that the parcel was officially returned to the reseller's address. Having this document is your ultimate "trump card." When you speak to Amazon support, tell them you have written proof from the courier.

Amazon ZA 4. The Last Resort: Bank Chargeback If Amazon SA support refuses to help you because too much time has passed since February, contact the bank that issued your credit or debit card.

Reddit ·r/AustraliaPost Tell your bank you want to dispute a charge for "Goods/Services Not Received." Give them the tracking information and explain that the merchant failed to deliver the items and is refusing a refund. Most South African banks allow you to dispute transactions up to several months later if you can prove you have been actively trying to resolve it with the merchant. To help me give you the best advice for your next step, which courier company handled the delivery, and did they provide you with a written return tracking status? Let me know if you've already tried filing an A-to-z claim so we can adjust our plan.

Amazon ZA

Writing a review on Hellopeter is an excellent way to get Amazon SA's attention, as major companies in South Africa heavily monitor their public reputation there to avoid bad press. Here is a step-by-step guide and a custom template you can copy and paste to make sure your complaint is taken seriously. How to post your review on Hellopeter Go to hellopeter.com and log in or create a free account. Search for Amazon SA or Amazon.co.za (make sure you select the South African branch, not the US international one). Click Write a Review. Select 1 Star, give it a clear title, and paste the template below into the review section. 📋 Copy & Paste Template for Hellopeter Title: Amazon SA ignoring courier proof and protecting a dishonest reseller – Refusing refund for missing order Review: I am writing this to express my extreme disappointment with Amazon SA's customer support. In February 2026, I purchased a set of pots on Amazon SA. The item was never delivered to me. I contacted the courier company, and they officially confirmed that the package was returned directly to the reseller. However, the reseller is falsely denying that they received the stock back and is refusing my refund. I have contacted Amazon SA support multiple times to resolve this. Instead of protecting me under their buyer guarantee, customer service has completely failed me. They simply do not care that a reseller has both my money and the returned pots. I have clear confirmation from the delivery company that the reseller has the item. I demand that an Amazon SA manager escalates this case, overrides the seller's denial, and processes my long-overdue refund immediately. Order Number: [Insert your Amazon Order ID here] Tracking Number: [Insert courier tracking number here] 💡 What happens next? Once you post this, Amazon SA's dedicated social media and escalations team will likely reply to your Hellopeter review within 24 to 48 hours. They usually ask you to email them directly or provide a reference number so a senior agent can review the case. When they respond, make sure to send them the courier tracking information showing the successful return to the reseller. Would you like me to help you draft a formal email to Amazon SA's escalations team or their legal/compliance address as well, or are you ready to post this on Hellopeter?

Thank you for clarifying the date. Since the purchase happened on 5 May, you are actually in a much stronger position. As of late August, you are still within the 120-day window that South African banks require for a chargeback, and you are right on the edge of Amazon’s standard 90-day automated window for an A-to-z claim. This means we can put much more pressure on Amazon SA. Here is the updated Hellopeter review template reflecting the correct May timeline, along with your immediate next step. 📋 Updated Copy & Paste Template for Hellopeter Title: Amazon SA protecting a dishonest reseller and refusing refund for order never received since May Review: I am writing this to express my extreme disappointment with Amazon SA's customer support. On 5 May, I purchased a set of pots on Amazon SA. The item was never delivered to me. I contacted the courier company, and they officially confirmed that the package was returned directly to the reseller. However, the reseller is falsely denying that they received the stock back and is refusing my refund. I have contacted Amazon SA support multiple times to resolve this. Instead of protecting me under their buyer guarantee, customer service has completely failed me. They simply do not care that a reseller has both my money and the returned pots. I have clear confirmation from the delivery company that the reseller has the item. I demand that an Amazon SA manager escalates this case, overrides the seller's denial, and processes my long-overdue refund immediately. Order Number: [Insert your Amazon Order ID here] Tracking Number: [Insert courier tracking number here] ⚠️ Crucial Next Step: Call Your Bank Today Because the transaction happened on 5 May, you have a limited number of days left to dispute this through your bank before the 120-day chargeback limit expires. If Amazon SA does not respond to your Hellopeter post within 48 hours, call your bank's ***** or dispute department immediately. Tell them you want to file a dispute for "Goods Not Received" for a transaction on 5 May. Provide them with the courier tracking proof showing the items went back to the seller. The bank will forcefully reverse the money from Amazon's account. Once you post on Hellopeter, let me know if Amazon reaches out to you. If they ask for proof, I can help you draft a strong reply with your courier tracking details. AI can make mistakes, so double-check responses

Thank you for clarifying that it was 5 March and that the system was falsely marked as delivered. This is a classic "failed delivery" loop where the courier scans it incorrectly, or the reseller claims it was dropped off when it actually went back to them. Because 5 March is nearly 6 months ago, you are past Amazon's automatic 90-day window, and you are reaching the absolute final cutoff for a bank chargeback (which is usually 120 to 180 days depending on your bank). You need to act publicly and aggressively right now. Here is your updated Hellopeter template reflecting these critical details. 📋 Updated Copy & Paste Template for Hellopeter Title: Amazon SA refusing refund for order falsely marked as "Delivered" on 5 March Review: I am writing this to expose how Amazon SA has completely failed me. On 5 March, I purchased a set of pots. The order tracking was marked as "Delivered," but I never received the item. I contacted the delivery company, and they officially confirmed that the package was actually returned to sender and that the reseller received it back. Despite this proof, the reseller is falsely denying that they have the stock and is refusing my refund. I have tried explaining this to Amazon SA support multiple times. They completely ignore the courier's confirmation and refuse to help me because the system says "delivered." They are actively protecting a dishonest third-party reseller who has both my money and the returned stock. I have done all the investigative work and have proof from the courier. I demand that an Amazon SA manager takes accountability, reviews the courier's actual return status, and processes my refund immediately. Order Number: [Insert your Amazon Order ID ***