****med by Amazon ZA...pure *****ulent activity.

I have just had the worst online purchasing experience from Amazon South Africa. If I did not know any better I would have said Amazon ZA is one big ****! I purchased very expensive electronic equipment. All was fine...tracking number received...when delivered by the Courier Guy I could immediately see there was a problem as the boxes were ever the right size for the items I had ordered. I asked the delivery driver to wait and witness me opening the boxes, to my horror only to find cheap ornament type items....bowls on wire stands in the boxes. The driver phoned his manager to say their was a problem with the parcels and was requested to take them back, so they never even entered my property. I immediately contacted Amazon through an online chat. You cant find a phone number or email address for them anywhere. I ended up chatting to someone by the name of Farieda...supposedly. She said she was the highest positioned staff to sort the issue out. She said she had passed my issue on to a specialist team and that it would need 72 hours to be resolved. I had asked the courier driver to sign a hand written note in witness that he saw it was not electronic equipment and I took photos. Farieda requested that I send these to her via email. Which i did. 72 hours went by with no contact from Amazon. I then go back to the chat days after first notification. I report that I have had no response as yet. I then receive an email from Amazon saying I need to send pics and signed letters etc. All which I had done already to Farieda! It also states that after receiving this they will decide if it can be reviewed. What one earth! What happened to the previous 72 hour investigation which I have already waited out? Already this is starting to seem very suspicious...very **** like! A third chat session online and I get put back on to Farieda...she asks for the pictures saying the previous email does not show the pics. I have screenshots from last weeks conversation where she acknowledged receiving the email with pictures. Now its really starting to seem very weird. Something is very wrong here. I have paid for extremely expensive items that I have not received! There is no real sign of this being sorted out. It is like a coverup going around in circles here and currently equals to *****. The fact that it was confirmed that all the info I sent was received and sent on...and then a few days later to be told its not there...and does not show...then clearly this is a cover up! I want my items that I have paid for!!!