Major and angry complaint about Order # ***

There is no other way of contacting you hence I have come to Hellopeter. I have spent the past hour trying to find some contact.

Dear Amazon Customer Service,

I am writing regarding a vanity I ordered on 29 November for my daughter.

I was aware at the time of ordering that we would be away for approximately a month, however my daughter absolutely loved this vanity and it was a significant purchase for us. The total cost was R4,000, with an additional R450 paid for delivery, so I reasonably expected a high-quality item in good condition.

When the package arrived, I was immediately concerned. The box was not fully intact and was wrapped in black KoreaGuy packaging, which made it impossible to properly see the condition of the contents. Today, when we attempted to assemble the vanity, my concerns were confirmed.

Inside the box was a complete mess: broken pieces, loose parts, and large amounts of broken polystyrene and Styrofoam. Several components are damaged, and to make matters worse, there were no assembly instructions included at all. This makes it impossible to assemble the product, even if it had arrived undamaged.

Given the condition of the item, it appears that the product may have been previously returned or was damaged prior to being shipped to me. I did not receive a new, usable product as advertised.

Although more than a month has passed since the order date, this delay was due to travel and not neglect, and the issues were only discovered once the item was opened and assembly was attempted. Nobody would knowingly spend R4,450 on broken, unusable goods.

I am therefore requesting:

A full refund, including the delivery fee

Collection of the damaged product and packaging from my home, as I cannot keep this mess on my property

This is not a matter of personal preference or dissatisfaction with the design. The product is broken, incomplete, and unusable. I have attached photographs clearly showing the condition of the packaging and contents.

I also believe this supplier should be investigated, as this experience falls far short of the standard I expect from Amazon.

I sincerely hope Amazon will handle this reasonably and resolve the matter promptly. This is a large amount of money for me, and I now urgently need to replace the vanity for my daughter.

Thank you for your attention to this matter. I look forward to your response.

Kind regards