Ignored by Seller Support – Just Want Clear Help!

I’m currently trying to resolve an issue with a gated product listing related to branding. I’ve reached out to the assigned Amazon Seller Support associate three separate times, each time asking for clarification. Unfortunately, I’ve received the same generic copy-paste response every single time.

As a new seller, I understand that there are specific processes to follow — and I’m more than willing to do so. But I also believe that I’m entitled to proper support, not robotic replies that ignore my actual question.

This experience has been incredibly frustrating. It feels like I’m being treated as just another case number, not a real person trying to get things right. I’m simply asking for clarity — not shortcuts.

Amazon, please do better for your sellers, especially those just starting out.