Horrible customer service and didn't receive my product

I purchased a product from Amazon South Africa through a reseller named LMA Home. I placed order for a dinner set on Friday 15 Nov with a promise to deliver on Monday 18 Nov. On 18 Nov the delivery status said will be there by end of the day. I waited all day for this package to be delivered and it didn't arrive. I phoned Amazon and complained and they said it will be delivered by Thursday 21st now- this was from the supplier correspondance to Amazon. No-one apologised and there was no explanation as to why the delivery date was wrong. I waited again till Thursday the 21st. Still nothing. Then I got a message on Friday 22nd that my delivery had been lost. Still no apology from anyone. I contacted Amazon and asked for a refund and was told I needed to wait another 7 days for a refund to my credit card. So now I've waited a week for a product not to arrive and then I need to wait another week for a refund. This is such ******* service and disgusting customer service. I would give them a zero rating if I could and will not support Amazon SA anymore