Getting Disappointed Now

Have written glowing reviews for Amazon SA before, until a weeks or so ago. Seems to be happening more often now. Sadly Have to send stuff back for a refund, mainly because it is the wrong item. And when you request a replacement they send the same product back. Even when you ask for a credit refund, and buy from another from a different supplier - you get the same product (obviously the same company with different ID's). The picture of the product on Amazon NEEDS TO BE THE SAME product delivered !