GARBAGE CUSTOMER SERVICES

Amazon South African customer services is garbage. And no one cares to assists. They simply tell you their hands are tied. I bought an item mid November 2024 upon receipt, I realised it did not meet my expectation and I returned in via Pargo on the 18 November 2024. While waiting to hear that my parcel reached them? No, Instead I got a mail notifying me that my Amazon account had been suspended – 23 November 2024. I reached out to Amazon trying to find out whether my parcel made it to them? Why was my account suspended? And can I get my refund? Little did I know that was the inception of my “dooms day” series of events. I have contacted Amazon here on twitter via DMs and called them via their VERY DIFFICULT to find customer care number to no success. They ALL point me to the need to re-open my account – which they all cannot do, an accounts specialist is supposed to unlock it for me – which he/she never does. I have completed specialist request forms x2, checked all my inboxes including junk and there is no communication from the specialist. EVERYTIME I call, I am expected to fill that form. Customer services is not allowed to call the specialist directly, nor do they have a tracking number to see how far in the queue of the specialist is my request. I AM in HELL & owed R10K by Amazon OVER A MONTH LATER. ANYBODY help me report this to someone who will do something about it. There are no other contacts on their website and EVERYTHING I press there, requires me to log in, which I CANNOT. I have given customer services EVERYTHING they asked for, i.e. order number, Pargo address I dropped my return at, EVERYTHING but they cannot process my refund with those details.