Failed return pickup and poor follow-up communication

I logged a return through the Amazon SA app and a DPD Laser pickup was scheduled on a normal business day. No courier arrived and no collection attempt was made. Despite this, the return was cancelled by the courier/system, not by me.

Amazon support later acknowledged this as a known issue with DPD Laser on third-party seller returns, yet I still received no pickup confirmation for the rescheduled collection. I had to repeatedly follow up to get basic information.

This has resulted in unnecessary delays, wasted time, and frustration for an issue entirely outside my control. I expect proper ownership of courier failures, clear communication, and a reliable resolution without customers having to chase support repeatedly.