DPD Laser Worse Service and lies lies lies

I have placed order for delivery on the following day and the driver from DPD Laser called at 17:47 and asked me if i have received my parcel and after that he said OH **** after i said No from there he wrote lies on the review Tracking ID: DZA*** below is the lies they have wrote i was at home the whole day waiting for the order only to be called for 15 seconds and heard OHHHH SHHHHIIIITTTTT

Unfortunately, DPD Laser needs additional information to complete your delivery. Please contact DPD Laser. We’re sorry for the inconvenience.

What they wrote up there is total BULLL