Do not trust them

On black Friday I purchased a PS5 from amazon that clearly stated in advert Dual controllers (2). When I received the product it only had one controller. I called the next day and a consultant said they will give me a R1200 refund to my credit card rather than returning the whole thing. I was happy with compromise and intended on just purchasing a second controller.

After a few weeks I did not receive the refund and connected through chat online, they then offered me a R800 refund which I said the first consultant said R1200. Unfortunately, I went overseas for December holidays and on my return to work today have called in to ask about my refund.

The consultant said she could see on her side my communications with Amazon, she spoke to manager and he said they won’t honor a partial refund as it’s been to long. I can return the item for a full refund. This does not suit me as it was at a reduced price when I bought it and we have loaded games ect onto it now.

I can’t believe that I have had 3 stories from 3 people on the same issue. Now that I said they had 2 controllers on advert the advert has been removed today.