Disappointing Customer Service

Disappointed in their ******* customer service. After praising Amazing on their efficiency ,my recent experience was nothing but disappointing .I ordered an item which was delayed beyond normal delivery date and no communication whatsoever. I had to call the courier company myself to ask what is going on and only to be told in as much as my item shows on its way its far from being received by the courier company .I then optioned to contact Amazon who left me to deal with the supplier on my own .My parcel is yet delivered and here I am left to handle everything on my own. So much for a company which doesn't protect its clients