Delayed order and lack of clarity around delivery and payment status.

On 18 September 2025, I ordered a 4G Kids' Smart Watch Global Phone (Order ID: ***). On the same day, I received confirmation that my order was placed and shipped, with an estimated delivery between 18–22 September 2025. However, by 26 September 2025, I had not received the package. Upon tracking the order, the delivery status had changed to “Delivery date unavailable.” I contacted Amazon customer service that day and spoke to a representative named Ruth, who informed me that there was an issue with the courier company. She later called back to confirm that the issue had been resolved and that I should receive the parcel within the next few days, as it would be sent from Port Elizabeth. Despite this, the tracking information has not changed, and the same “Delivery date unavailable” message remains. On 3 October 2025, I followed up via email and received a response from Roesch Brown of Neptune Electronics, who stated that the funds from Amazon had not yet been released to them. According to his email, payment would only be released on 7 October 2025, and delivery would then take place on 21 October 2025. This means that, if accurate, the delivery will take place eight weeks after the initial order, which is far beyond the expected timeframe and original delivery commitment. I would appreciate urgent clarification on the following: 1. The current status of my order and when I can realistically expect delivery. 2. Confirmation on whether the payment issue between Amazon and Neptune Electronics has indeed been resolved. 3. An explanation for the delay and a formal assurance that this will not occur again.