Customer Care is hopeless.

In dealing with Amazon in the UK and US I can not think of any time I would have needed to post a negative review. Sadly Amazon.co.za has dissapointed me, probably due to a third party seller on not themselves. But at the end of the day I am still sitting with a wrong item delivered worth less than half the value of the ordered item. After numerous back and forth messaging there is no arrangement for the return of the incorrect item (floor mop instead of electric blanket) let alone a refund of my money. Their e-mail is a donotreply address.