Bad service for Replacement item

I purchase a Vortex air fryer. After I did the test, first time I want to use it for cooking the "close basket" message appear and I couldn't start it anymore. I returned it for a replacement and surprise: I received an USED air fryer. The box was NOT SEALED and the package inside was damaged. I didn't take it out of the box and I WhatsApp Amazon to complain about it. The answer from Stephanie (supervisor) was: we can't replace it again because you are allowed to only one replacement. I understand this policy but I expected to receive a new one not a SECOND HAND. It wasn't my fault that Amazon did a mistake. VERY DISAPPOINTED with the way AMAZON handled the issue. It was the first time to buy from them and at this moment I don't intend to buy from them in the future.