Bad Service

I did an online purchase on amazon SA for a mini chain saw as it got closer to the delivery date an email was sent to me saying a refund was done due to the product lost in transit I called amazon and the consultant said they cant help the only thing I can do is re order the item which I did and same like the first time as it got closer to delivery date they sent me an email asking if I want to wait for the order I rep**** yes a day later an email was sent to me saying a refund was done due to the order being lost in transit and yet again I spoke to a consultant by the name of simone who said she will find out and get back to me to date I haven't received any feedback from her or amazon is this the services they offer a don't care attitude for there customers this is ridiculous