Amazon.co.za pathetic service

I placed an order for a product on 03 February 2025, confirmed for delivery to Herm**** in the Western Cape on 07 February 2025. The product was a gift for a birthday on the 11th of February, 2025. On the 7th of February 2025, I received a notification that the product was out for delivery and would be delivered before 18h00 on the 7th. No product was delivered. On Monday, 11 February, I received a message that the product was collected at the supplier on the 11th of February (in Roodepoort, Gauteng) and was due for delivery on the 18th of February. I cancelled the order and am now waiting for my refund. This is pathetic service. Almost all other suppliers in SA would have delivered this product without issues. Amazon should close their set-up in SA if this is how they want to provide to SA clients. My advice is to stay away from these guys.