Amazon South Africa

I am extremely dissatisfied with Amazon SA's service. I placed an order on 11 December (Order # ***) with a promised delivery date on 15 December, which was not met. When I followed up on 17 December, I was told via email that Amazon had contacted their supplier, Smart Watch SA, and that the supplier would reach out to me with a delivery update. This never happened.

To make matters worse, on 20 December Amazon emailed me asking whether my issue had been resolved with the supplier, who had not contacted me at all. When I rep**** to explain this, my order was simply cancelled with no attempt to resolve the situation. I can confirm that my payment was refunded.

This level of service is unacceptable and demonstrates a complete lack of accountability. Amazon has proven itself incapable of providing reliable customer service in the South African market. I am deeply disappointed, will never use Amazon again, and would strongly advise others not to rely on them either.