Amazon South Africa does not pack items properly.

I received two orders from Amazon South Africa today-a small appliance and miscellaneous food items. The mayonnaise has no seal on it and is not vaccum sealed as usual, and has run into the plastic bubble wrap. I took a picture to send to them but apparently items like this are NOT eligible for replacement. I just wanted them to know, but their website is terrible. I order quite often from them but this business of not being able to contact the SA crowd is shocking. Thumbs down to Amazon-I will not order again-PACK YOUR STUFF PROPERLY TO AVOID HYGIENE ISSUES.