Amazon SA to be reported to Consumer Commission

I have been struggling to get my refund since 10/07/2026 - Their Seller was a ****mer, when I phoned The Courier Guy on 15/07/2026 to track parcel, they indicated it was a **** Tracking Number.

I have logged the query with 7 different Agents, and 1x Agent (Mark) took accountability, but it has also been a back and forth with ONE generic e-mail address!!!

I have even e-mailed the Amazon SA IO on 04/09/2026, but STILL no reply or REFUND.

Payment was made to AMAZON SA, so AMAZON SA must REFUND me, but they keep on giving excuses and it's almost R10k!!!!