Amazon SA sucks!

I had a very frustrating experience with Amazon that I think other customers should be aware of.

I ordered three books through Amazon. During checkout, I was not prompted to confirm or enter a delivery address. After completing payment, I discovered that the order had automatically been assigned to an old address I last used over 10 years ago in another province.

I immediately tried to update the address online, but there was no option to do so. I then contacted customer support, only to be told that they are unable to change the delivery address and that I would need to reroute the parcels myself from Gauteng to the Western Cape.

To make matters worse, the order was split into three separate shipments. They managed to reroute one parcel to my correct address, but then told me the remaining two cannot be rerouted and must instead be cancelled. When I pointed out that one parcel had already been successfully rerouted, I received no clear explanation—just a refusal to assist further.

This experience reflects inconsistent service and a lack of practical problem-solving. A system that allows orders to default to outdated addresses without confirmation—and then offers no meaningful way to correct it—is deeply flawed.

I expected better from a company of this scale. Unfortunately, this has been unnecessarily time-consuming and frustrating, and I will seriously reconsider using Amazon in the future.

I hope this feedback encourages improvements in both their checkout process and customer support responsiveness.