Amazon SA service is a disgrace compared to Amazon US – Refusal to take accountability

I am absolutely appalled by the "service" I have received from Amazon South Africa. As a long-time customer of Amazon US, I expected global standards, but what I got was worse than any local competitor. I ordered a time-sensitive gift, and the seller delivered the completely wrong package. When I contacted support, I was met with dismissive scripts. A supervisor named Preelin V actually told me that because it was a third-party seller, Amazon has "no lack of controls" and that I must wait 48 hours for an "investigation" while I am left stranded without a gift. To make matters worse, when I asked for a digital escalation path, I was told I could only reach the Executive Customer Relations team via physical post. In 2026, for a global e-commerce giant to suggest a letter in the mail for an urgent service failure is an absolute joke. Amazon SA is happily taking my money but refuses to follow the South African Consumer Protection Act (CPA), which requires them to provide a remedy for incorrect goods regardless of their internal "Marketplace" policies. I was better off staying with Takealot. Order Number: *** Request: I wanted an immediate refund so I can source this gift elsewhere today. Stop hiding behind scripts and take accountability for the sellers you host.