Amazon SA Refund disgusting service since December

Ordered Air Fryer in Dec. Returned it to Homeware at own cost (as per Amazon instructions). VARIOUS emails and calls later still no refund. Have provided copy of waybill various times. Refund call gets closed almost weekly because I did not type in the waybill number in the email, but ATTACHED the waybill to them apparently. Received an email on Monday 10 Feb from agent (copy of contents below)at Amazon stating all in order and refund will be made within a few days. On Friday 14 Feb AGAIN receive an email refund request CLOSED.

'm sorry to hear about the experience you've had with the return of the Milex MFO001 Deluxe Rotisserie Air Fryer Black and Silver 24L.

As per our phone conversation, I've provided all the necessary requested details to our A-Z claims team which is needed to help process your full refund.

You'll receive an email within the next few days regarding the claims decision and the refund requested.

If there's anything else I can help with, please don't hesitate to reach out.

I hope you have a wonderful rest of your day! Take care.

Regards,

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Amazon.co.za