AMAZON SA Pay my money back since im not getting my order!

RATING IS 000000!!! I bought a wig on the 11th of March 2026, it was supposed to come in a space of 3-5 days, Today is the 18th of March 2026, despite all efforts to get help, i still haven't received my order. the only comms i received from Amazon was confirmation of the successful order payment. since then, i have not received anything. all emails and automated comms platforms on their website are not working, they literally send an error message immediately. I contacted the supplier directly, which is Boity`s Hair. I sent them POP. I managed to get a response from Tumi via WhatsApp line who was willing to assist me by contacting Amazon SA to check the status of the order, she confirmed that on her side, there's no money that came through nor an order from Amazon SA. she later came back to me saying i must deal with Amazon directly because if she continues dealing with me they will take her products down on their site. ( so i guess she was threatened) . i dont want this hair anymore, i just want my money back!