Amazon SA most unreliable and misleading

it was my 1st time using the App, and will be the last. I ordered 5 items, and on the given delivery date, only 2 arrived. when I looked at the App it stated that the other items will arrive on another day. it never arrived. each appointed day, the delivery changed. it went on for many times, despite me chatting to the agents and advising that this is not acceptable and goes against the CPA. eventusly when the day changed again, I asked for manager to call me. I did receive a call from a manager Candice with an apology and advised that the products I purchased and paid for was from another supplier who uses their websiter to sell stuff. and the delay is the fault of that seller. I advised that the website doesnot tell you that and then she advised that she give me a credit equivalent to 1the pprice of 1 of the 3 undelivered products,as Amazon has it in stock and she can almost guatanttee delivery, I told her I cannot trust Amazon again, but she assured me it will be delivered. So I used the credit and ordered 1 of the items which I never received, and as expected, I have not received it, The issue began on or about the 4 No 2025, I received an email from Amazon cancelling my order. off course, 2 emails to Candice have been ignored by Amazon. My refund for the 3 products paid on the 4 or 5thNov was refunded on the 12th of November. it is a misleading website, and you cannot rely on receiving items advertised for sale, as clearly, they have no clue what items are in fact available to deliver, and what is not. Unlike Takealot, which is far more reliable.