Amazon SA is a huge disappointment

I purchased a handbag online from Amazon SA. The bag arrived and it bore little resemblance to the photograph. I contacted them and initiated the process to return the bag for a refund. The procedure is difficult and inconvenient. They send you a mailing label, you then have to prepare the parcel and POST it back to them. We don't have a postal service in Johannesburg. Shockingly poor service. Take a look at Takealot's system, that's how we work here in South Africa. Zero rating for Amazon SA.