Amazon Failed to Deliver My Order, Ignored My Complaint, and Has Still Not Refunded Me

I would like to warn other customers to think carefully before placing large or expensive orders with Amazon, based on my personal experience.

On 18 September 2026, I placed an order with Amazon for a television and several other items. The delivery was scheduled for 19 September 2026. However, the delivery date came and went, and my order never arrived.

What was particularly disappointing was the complete lack of communication. I was not given a satisfactory explanation for why my order had not been delivered, nor was I properly informed about what was happening with my purchase.

After waiting for approximately a week, I decided to cancel the order. I then submitted a complaint to Amazon, hoping that the matter would be taken seriously and resolved. Unfortunately, nothing was done. My complaint was not addressed, and I received no meaningful assistance.

To make matters worse, the order was only processed approximately seven days or more after I had cancelled it. This is extremely concerning. Why was my order being processed after I had already cancelled it? Why was there no proper communication? And why am I still having to chase my money?

As of today, I am still waiting for my refund. I have already tried raising the matter directly with Amazon, but my complaint has seemingly fallen on deaf ears. I have received no satisfactory resolution, and I am left feeling completely disregarded as a customer.

My biggest concern is that this was not just a small purchase. I ordered a television, which is a significant purchase for many people. When customers spend their hard-earned money on expensive electrical appliances, they should be able to trust that the retailer will either deliver the goods as promised or process a cancellation and refund efficiently.

Based on my experience, I am seriously questioning whether Amazon can be trusted to handle large orders responsibly. If a retailer cannot deliver a television on the promised date, communicate with its customer, respect a cancellation, and provide a timely refund, then customers have every reason to be concerned.

What is the point of having a customer service department if complaints are submitted and nothing is done to resolve them?

I am sharing this experience on HelloPeter because other consumers deserve to know what happened to me before deciding to place expensive orders. I would hate for someone else to find themselves in the same situation.

What I want from Amazon:

1. My full refund urgently. 2. A clear explanation of why my order was processed after I had cancelled it. 3. An explanation of why my previous complaint was not resolved. 4. A proper response and accountability for the way this matter has been handled.

I did not expect special treatment. I simply expected my order to be delivered as promised or, after cancellation, my money to be returned within a reasonable time.

This experience has seriously damaged my trust in Amazon. I do not recommend that other customers place large or expensive orders with this retailer.

Amazon, I am asking you to stop ignoring my complaint, take responsibility, and refund my money.